To start an order, a customer will reach out to you requesting for alterations. Here is how to respond, how to start, and how to complete your order!
- Click on your name at the top right hand corner of the website.
- When you have new messages from customers, theyâll show up next to your name and next to the âMessagingâ button.
- Click the Messaging button to view the messages.
- Once you click âMessagingâ, youâll be able to see your messages with all customers.
Here, you can arrange fitting sessions and discuss orders.
Once an order has been agreed on, click âMake Orderâ at the top right hand corner of the chat box. - Fill in the fields with the information regarding the alteration service youâre providing.
- Click on âAlteration Formâ and complete the form with the details.
- This is the digital version of a traditional alteration form.
- Fill in the relevant fields. If the alteration is complicated, you can opt to check the âOtherâ box to simplify the process.
- Add any relevant information under the remarks section, such as "Reduce hem by 2 cm".
- Click âSaveâ.
- You can click the (+) button to add another garment.
- When youâre done, click âSubmit Orderâ.
- Once youâve made an order, you can check your order history by clicking on your name, and then clicking âOrder Historyâ. The order will be "Pending" until the customer confirms and makes payment for it - after that, it will be changed to "Paid - In Progress".
- Once youâve completed the order, click âMark as Readyâ.
This will inform the customer to that their order is âReady for Collectingâ. - When the customer collects the clothes, they MUST complete the order by clicking âMark as Collectedâ. If not marked, you will not receive payment.
- And youâre done! The customer can now leave you a review. Tip: You can ask them to upload pictures in their review so that other potential customers can see the work youâve done.